Coffee Subscription

How does it work?

Never run out of your favourite coffee! When you start a Background subscription, your card will be charged and the fresh coffee will be delivered to your doorstep automatically according to the quantity and delivery interval you choose, without the need to place the order by yourself! Easy breezy!

Can I pause or cancel a subscription?

Yes, of course! You can pause or cancel your subscription any time you want from the customer portal, as seen in the screenshot below.  Simply login to your account or access through the "magic link" we send by email with your initial subscription order!

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a "Skip payment" button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the "Reschedule" button next to the delivery date.

Can I add products to my subscription?

Of course! You can add products to your subscription in the customer portal. Just click on the "Edit" button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

If you need help with your subscription or have any further questions get in touch: hi@bitofbackground.com